Reactions found in several external sources

Tuesday 28 augustus 2007, NRC Handelsblad

Schiphol, 28 aug. Marjolein van Egmond recently came to Schiphol to take a KLM-flight to Glasgow. What all passengers fear, happened: her flight was cancelled. "Subsequently, I received very bad service. The KLM employee wasn’t able to get into the system and asked me multiple times to come back in fifteen minutes. When she was finally able to get into the system she told me the flight was cancelled and did not give me any more information", says Egmond.

Based on the EC-regulation she filed a claim with KLM. "It was rejected because of extraordinary circumstances. There had been a technical problem." From friends Van Egmond learned about EUclaim; a mediating company that, since February, assists passengers in claiming financial compensation.

There was no new investigation for the new claim that Van Egmond filed with EUclaim. The same claim but now with EUclaim letterhead was immediately approved by KLM according to Noorderhaven. Of the 250 euro, 180 went to Van Egmond, the rest went to EUclaim. Noorderhaven: "If they know that they are wrong, they immediately pay. They know that we will find out the truth eventually." KLM states that it has no comment on individual cases.

By Wilmer Heck

Sunday 19 augustus 2007, Algemeen Dagblad

Shiphol – Eleine Jaspars from Elst signed up with EUclaim a while ago. Her flight to Bonaire with Arkefly had had a delay of more than 27 hours.

Instead of Saturday morning ten thirty she stepped out of the plane on Sunday afternoon at two thirty. “We had no idea what was going on and they kept stringing us along. Eventually we received a dinner voucher and a hotel, but we lost a day and a half of vacation”. Her claim was paid out by Arkefly through EUclaim. A month later she received 438 euro in her bank account.

By Wilfred Jonkhout