General frequently asked questions
What does EUclaim do?
EUClaim helps airline passengers with filing claims. When facing a cancellation
or extreme delay you have the right to compensation from the airline according to
European Regulation 261/2004. Based upon our collection of historical (flight) data,
we can advise you on the validity of your claim. We will claim in your name and
ensure that it is presented to the airline with the correct burden of proof. When
the airline has accepted the claim you will receive the payment minus our administration
and collection fees (payout equals 73% of the principal claim).
What are the terms and conditions of EUclaim?
For the general terms & conditions, please click
here
What will happen with my personal information?
If you would like to know what EUClaim with your personal information, please look
at the Privacy policy on our site.
What is the address of EUClaim?
You can find the post address of EUClaim in the menu Address. You can also contact
u by filling in the contact form on this site.
Where can I file a complaint?
For any comments or questions please fill out the contact form on this site. We
will contact you as soon as possible.
What is the European Community regulation nr. 261/2004?
The EC Regulation defines the rights of airline passengers in the event of a cancellation,
denied boarding or delay. On the condition that you check in on time, the regulation
applies to every flight departing an EU-airport or a flight from an airport outside
the EU landing on an EU-airport, if the operating air carrier of the flight concerned
is a Community member. For all details of this legislation please click here