Were you denied boarding on your flight?

Passenger rights for an overbooked flight

Were you at the check-in desk on time, but were denied boarding? It’s possible that your flight is overbooked. Did you arrive at your destination with a delay of more than three hours, and did the airline not provide you with a satisfactory explanation as to why you were denied boarding?

According to Regulation 261/2004 and The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019 you may be entitled to compensation

To be entitled to denied boarding compensation, your flight must meet the following requirements:

• You flew from an EU country.
• Or you flew from outside the EU to a country within the EU with a European airline.
• Or depart from an airport in the United Kingdom and the flight was operated by an UK airline.
• You arrived with more than three hours’ delay at your final destination.

With denied boarding, it is important that your boarding pass was printed at the airport so we can show that you were there on time. There are some situations when airlines may deny boarding to passengers in which case you have no right to compensation. Valid reasons for denied boarding are drunk behaviour, health concerns, incomplete travel documents and security reasons.

That’s a lot of rules and exceptions to check if you are entitled to compensation. Simply make it easy on yourself and claim your compensation with EUclaim.

If you are entitled to compensation because you are refused boarding, the amount is based on the distance of the flight

When the distance of your flight is 3500 km or more and you arrive with a delay between three or four hours, you are entitled to 50% of the compensation amount.

Financial compensation for denied boarding

If you were denied boarding, we can give you free advice on whether you are entitled to compensation. All we need are your flight details. Fill in your flight number and date and you will immediately receive advice. Submit your claim with EUclaim and we will take care of the entire process on a ‘no win no fee’ basis.

If the airline cannot give you a reason why you were denied boarding, you are entitled to a replacement flight. If you are not satisfied with the alternative flight offered, you have the right to cancel the booking and receive a full refund for the cost of the ticket.