Was your Air Austral flight delayed for more than three hours?
Was your Air Austral flight delayed and did you arrive at your end destination with a delay of three hours or more? Then, according to Regulation 261/2004 you may be entitled to a flight delay refund up to €600 per person.
Brexit: did it change regulations for UK passengers with Air Austral
Regulation 261/2004 was amended after Brexit to the The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019 has been set in place to uphold your rights as airline passenger when you flight is delayed or cancelled. This legislation protects your rights as an airline passenger and determines when you are entitled to make a claim.
When are my passenger rights protected if my Air Austral flight has been delayed?
To have your passenger rights protected, your delayed flight must meet the following requirements:
- The flight departed from an EU country
- Or the flight departed from outside the EU to a country within the EU with a European airline
- In addition, the flight arrived at its final destination with a delay of three hours or more
What if Air Austral can proof extraordinary circumstances?
If the airline can prove there were ‘extraordinary circumstances’ and that they were not responsible for the delay, you are not entitled to compensation. If you are unsure whether you are entitled to compensation, please contact us for free advice.
Amount of compensation for your delayed Air Austral flight
If your Air Austral flight falls under EU Regulation 261/2004, the amount of compensation you are entitled to is based on the distance of the flight.
- €250 compensation for a delayed flight up to 1500 km
- €400 compensation for a delayed flight between 1500 and 3500 km
- €600 compensation for a delayed flight exceeding 3500 km
When the distance of your flight is 3500 km or more and you arrive with a delay between three or four hours, you are entitled to 50% of the compensation amount.
* The route with which you flew and the airline that performed the airline are key in determining if your will fall with the scope of the EC 261 regulation (and be entitled to Euro’s).
Calculate the distance of your flight
How you get Air Austral flight delay compensation
We can give you free advice on whether you are entitled to compensation. All we need are the details of your delayed flight. Enter your flight number and date in the free flight compensation calculator and you will immediately receive our advice. Submit your claim through EUclaim and we will deal with the entire process on a ‘no win no fee’ basis.
What are your rights when your Air Austral flight has been delayed for more than two hours?
Air Austral has a duty of care to passengers in the event of a delay of two hours or more. That means the airline must offer you food and drink and, if necessary, a hotel and transportation to and from accommodation. If the airline does not offer you any of these services, you may arrange them yourself. Afterwards, you are entitled to a refund of these extra costs, so keep the receipts!
EUclaim was founded in 2007 and helps airpassengers receive compensation from the airline. With our access to the Lennoc Flight Intelligence database, we are able to review over 3 million flights a day a and test them against the rules compliant with Regulation 261/2004 or The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019. Our data combined with our team of legal experts guarantees our 97 percent success rate in court. EUclaim helps you get compensation for your flight delay or flight cancellation.
Was your Air Austral flight delayed?
Did you fly with Air Austral and was your flight delayed? Click below to check whether you are eligible for compensation.
Claim with EUclaim is possible from a selection of countries and airlines
Legal proceedings are often necessary to obtain your compensation. EUclaim cannot process your claim in every country. If you check your flight, our database will automatically indicate if you can file a claim.
If you are flying to or from one of the following countries, you can file a claim
- The Netherlands
- The United Kingdom
- The Netherlands
- The United Kingdom
Is claiming for your flight delay not possible with EUclaim? We advise you to file a claim directly with the airline.
Claim your compensation with EUclaim
If you are entitled to compensation due to the Air Austral flight delay, it is important to claim compensation for the loss of time. If we can support claims from your country or your airline, we recommend claiming with EUclaim! Our claim service is on a no cure, no pay basis.
- 97% success rate
- Submit your claim in 3 minutes
- Free legal procedure
- No cure no pay
- 16 years of experience in handling claims
- Our success fee is always the same: 29% fee and €33 administration costs per claim