Strike at Play
The Play strike may have caused your flight to be delayed or cancelled. It’s possible that you have a right to compensation. To find out more, or to check if you qualify, please continue reading.
In the event of a strike by Play staff, your flight may be affected, and you are entitled to specific rights, such as compensation. This article describes your entitlements and provides guidance on appropriate actions during a Play strike.
The strike at Play has resulted in numerous flight cancellations
The strike by Play employees has led to the cancellation of many flights, which is causing significant disruption for a lot of passengers. Unfortunately, for some travelers, the cancellation means their trip cannot proceed as scheduled.
Discover if you’re eligible for compensation when your flight is delayed or cancelled due to an airline strike by Play, try our free flight check now!
Right to care with delays longer than 2 hours
If you’re facing an unplanned strike, it can take you by surprise. If you’re at the airport and your Play flight is delayed for more than 2 hours, you have the right to food, drink, and even a hotel stay if needed. In some cases, the airline will provide vouchers for food and drink, but it’s important to keep receipts if they’re not provided.
It’s not mandatory to accept a different flight offered by Play.
The airline is obliged to offer you a complimentary alternative flight. They should try to provide you with the earliest possible flight, but if all the flights are fully booked, they might offer you an alternative option that makes your travel plans redundant.
If the airline proposes an alternative flight that doesn’t suit you, you can refuse it and the airline must refund the ticket price. If the airline fails to offer you an alternative or if you find a better option on your own, the airline must compensate you for the price difference between the two tickets.
Suggestion: Hold off on taking any action until you receive a final notification from Play
We understand you want to make sure you have a new flight quickly, but we recommend waiting for final confirmation from Play that your flight has been cancelled before booking an alternative flight, as there may not be many other flights available from other airlines. If the strike is cancelled, you’d lose all the money you spent on a new ticket.
Affected by the strike of Play? You are entitled to compensation
In the event of a strike by the airline’s own personnel, such as pilots, cabin crew, or ground staff, Play can be held accountable. According to Regulation 261/2004, this is not considered force majeure, and you have the right to compensation if your arrival is delayed by more than 3 hours or you arrive 1 hour earlier.
The compensation amount is based on the distance of your travel and whether the cancellation of your flight was communicated less than 2 weeks before your departure.
The amount of compensation is not dependent on your ticket price. It is possible that the compensation you receive is higher than the cost of your ticket. The amount of compensation is determined based on the distance of the journey.
Flight destinations within the EU:
- €250 compensation for flights up to 1500 km
- €400 compensation for flights over 1500 km
Flight destinations outside the EU:
- €250 compensation for flights up to 1500 km
- €400 compensation for flights between 1500 km and 3500 km
- €600 compensation for flights over 3500 km
Check if you are entitled to compensation
You can easily check if you are entitled to compensation as a result of the strike at Play in our database. Enter your flight number and we will indicate whether you qualify for compensation. Then you can submit a claim in just a few minutes. EUclaim will take care of the rest.
