Is your Play flight cancelled?
Check your compensation rights
Has your flight with Play been cancelled?
Was your Play flight cancelled? You may be entitled to compensation of up to €600 per person under Regulation 261/2004. Read more about your rights and check whether you are entitled to compensation.
If your flight with Play is cancelled, when are you entitled to compensation?
Your right to compensation for a cancelled flight depends on when you were notified of the cancellation:
- If you were informed more than 2 weeks in advance, you are not entitled to compensation
- If you were informed between 14 and 7 days before departure and you arrived more than 4 hours later, you are entitled to compensation
- If you were informed 7 days or less before departure and you arrived more than 2 hours later, you are entitled to compensation
Note that you are only entitled to compensation if you were flying from an EU country, or if you were flying from outside of the EU to an EU country with a European airline.
You should be offered a replacement flight by Play
Play is obliged to offer you an alternative flight. The above schedule of compensation will apply if you accept the alternative flight and then arrive at the airport earlier or later than planned.
Even if you were informed by Play less than 2 weeks before the scheduled departure and you refuse the alternative flight, you are entitled to compensation. In addition, you must get a refund of your ticket costs. You always have the right to refuse an alternative flight.
Play is not responsible if the cancellation is due to extraordinary circumstances
There are situations where you are not entitled to compensation for a cancelled flight. When Play can show that they were not responsible for the flight cancellation, we refer to this as an extraordinary circumstance. Such as flight cancellations due to weather conditions, air traffic control strikes and acts of terrorism.
Within the EU:
- €250 compensation for a cancelled flight up to 1500 km
- €400 compensation for a cancelled flight between 1500 and 3500 km
For flight destinations outside the EU you are entitled to:
- €250 compensation for a cancelled flight up to 1500 km
- €400 compensation for a cancelled flight between 1500 and 3500 km
- €600 compensation for a flight exceeding 3500 km
Calculate the distance of your flight
How you get your flight delay compensation?
EUclaim offers free advice on your rights to compensation in the event of flight cancellation. All we need is your flight details. Enter your flight number and date and we will give you immediate advice on your rights. Submit your claim through EUclaim and we will take care of the whole process on a no win no fee basis.
Recent flights with Play that experienced problems
Every day EUclaim analyses around 13 million flight, news and weather reports. Based on this information, we compile an up-to-date list of cancelled flights and the problems they experienced. Has your flight been cancelled? Check the list to see if your flight is on it.
Recently cancelled Play flights
About EUclaim
EUclaim was founded in 2007 and helps airpassengers receive compensation from the airline. With our access to the Lennoc Flight Intelligence database we review million flights a day and assess them to the rules that comply with Regulation 261/2004 or The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019. Our data combined with our team of legal experts guarantee our 97 percent success rate in court. EUclaim helps you receive compensation for your flight delay or flight cancellation!
Claim your compensation for flight cancellation
Check whether you are entitled to compensation in our database. Within 3 minutes you will know whether you are entitled to compensation.