Empty runway at airport due to delayed flight

Turkish Airlines flight cancellation

Get up to €600 reimbursement

Has Turkish Airlines cancelled your flight? Check immediately whether you are eligible for compensation.
Check your compensation

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Did Turkish Airlines cancel your flight?

Does your flight fall under Regulation 261/2004  and was it cancelled? If so, you may be entitled to compensation for loss of time. This compensation can amount to up to €600 per person. We will be happy to tell you more about what your rights are and whether you are entitled to compensation.

When are you entitled to a compensation if your flight with Turkish Airlines is cancelled?

  • You are not entitled to compensation if you were informed more than two weeks in advance
  • You are entitled to compensation if you are informed between 14 and 7 days before departure and you arrived more than 4 hours later
  • You are entitled to compensation if you were informed 7 days or less before departure and you arrived more than 2 hours later.

You are only compensated if you were flying from an EU country, or from outside the EU tot a EU country with a European airline.

Turkish Airlines should offer you a replacement flight

If your flight is cancelled, Turkish Airlines must offer you a replacement flight. The above compensation schedule applies if you accept the alternative flight and then arrive earlier or later. You will then be compensated for the time difference.

Even if you were informed by Turkish Airlines less than 2 weeks before the scheduled departure and you refuse the alternative flight, you are entitled to compensation. In addition, you must get a refund of your ticket costs.

How much will Turkish Airlines be required to compensate you?

The amount of compensation is determined by the distance of your flight. This is divided in destinations within the EU and outside of the EU. According to Regulation 261/2004 , you are entitled to the following compensation:

Within the EU:

  • €250 compensation for a cancelled flight up to 1500 km
  • €400 compensation for a cancelled flight between 1500 and 3500 km

For flight destinations outside the EU you are entitled to:

  • €250 compensation for a cancelled flight up to 1500 km
  • €400 compensation for a cancelled flight between 1500 and 3500 km
  • €600 compensation for a flight exceeding 3500 km

Compensation
per passenger

  • flight

    €250

    Short distance

    <1500 km

    London – Barcelona

  • flight

    €400

    Medium distance

    1500 – 3500 km

    London – Lisbon

  • flight

    €600

    Long distance

    >3500 km

    London – Bali

Get your financial compensation for your flight cancellation

EUclaim offers free advice on whether you are entitled to compensation for a  flight. All we need are your flight details. Fill in your flight number and the date of the  flight and you will immediately receive our advice. If you submit your claim through EUclaim, we’ll handle the entire process on a no win, no fee basis and make sure you get what you’re entitled to.

Recent flights with Turkish Airlines that experienced problems

Every day EUclaim analyses around 13 million flight, news and weather reports. Based on this information, we compile an up-to-date list of cancelled flights and the problems they experienced. Has your flight been cancelled? Check the list to see if your flight is on it.

About EUclaim

EUclaim was founded in 2007 and helps airpassengers receive compensation from the airline. With our access to the Lennoc Flight Intelligence database we review million flights a day and assess them to the rules that comply with Regulation 261/2004 or The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019. Our data combined with our team of legal experts guarantee our 97 percent success rate in court. EUclaim helps you receive compensation for your flight delay or flight cancellation!

Claim your compensation for flight cancellation

Check whether you are entitled to compensation in our database. Within 3 minutes you will know whether you are entitled to compensation.

Frequently asked questions

  • What should I do if I want to cancel my Turkish Airlines ticket?

    If you want to cancel your Turkish Airlines ticket, it is important to check Turkish Airlines’ cancellation policy.

    You may be entitled to a partial refund, depending on the fare conditions and the type of ticket you booked. There is no possibility of compensation or reimbursement.

  • Can I get a refund for cancelled Turkish Airlines tickets?

    Yes, if Turkish Airlines has cancelled your flight and you are not satisfied with the proposed alternative, you have the right to request a refund of the cost of your Sun Express tickets.

    You can contact Turkish Airlines customer service to arrange a refund.

  • How do I book a new flight if my Turkish Airlines flight is cancelled?

    When your Turkish Airlines flight is cancelled, Turkish Airlines often offers an alternative. If you do not want to accept this alternative, you can book a new flight yourself, with another airline if necessary.

    You may be able to claim any additional costs of the new flight, provided they are in line with the original itinerary.

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Written by Fleur

Fleur is a junior marketer at EUclaim. She combines her innovative insights with a passion for passenger rights.

More about Fleur

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