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Terms and Conditions EUclaim B.V.

General terms and conditions

Effective from July 2026

Article 1: Definitions

1. Yource: the private company with limited liability Yource B.V., established and having its registered office in Amsterdam, trading under the name Yource.

2. Client: the natural person and/or legal entity, its representative(s), authorised agent(s), successor(s) in title and/or heir(s), who concludes an agreement with Yource or gives Yource an instruction, on behalf of the claimant(s) designated by that person. The client also includes the contact person.

3. Claimant: any natural or legal person for whom a claim is submitted or handled via Yource.

4. Agreement: the agreement between Yource and the client and/or claimant concerning the assessment, submission, collection, or further handling of a claim.

5. Claim: a claim of a client and/or claimant arising from an overbooked, delayed, cancelled or otherwise disrupted flight, a travel contract in the broadest sense of the word, or baggage-related matters, against an airline, a travel organiser, or a travel agent, or their legal successors, based on all applicable laws and regulations, directives, international conventions and case law, including (EC) Regulation 261/2004, the Air Passenger Rights and Air Travel Organisers' Licensing Regulations 2019 (the APR Regulations), Regulation (EC) No 785/2004, Regulation (EC) No 889/2002, Directive (EU) 2105/2302, the Convention for the Unification of Certain Rules concerning

International Carriage by Air of 1999 (the Montreal Convention), the Dutch

Civil Code, or a (credit card, travel and/or cancellation) insurance policy.

6. Debtor: the party against whom the claim is directed or who is obliged to pay in connection with the claim, i.e. the party who owes a debt to the claimant.

7. Assignment: the transfer of a claim (of a passenger) to another party.

8. No cure, no pay fee: costs for the client and/or claimant(s) that are dependent on the result achieved. If no positive result is achieved, no costs are in principle attached to the services performed on a No cure, no pay basis. This only applies where it has been expressly indicated as such.

9. Insurance: where these general terms and conditions refer to 'insurance', this must (among other things) be understood to mean credit card, travel and cancellation insurance.

10. Terms: these general terms and conditions.

Article 2: General

1. These terms apply to the agreement between Yource and the client and/or claimant.

2. By signing, the client and/or claimant accepts the terms in the ordering process. Without acceptance of the terms it is not possible to submit a claim.

3. Deviations from these terms are only valid if expressly agreed in writing by both parties. In that case, the remaining provisions of these terms remain in full force.

4. These terms apply to the exclusion of any other (general) terms and conditions whatsoever. Terms and conditions to the contrary form part of the agreements entered into with Yource only if and insofar as this has been expressly agreed in writing.

5. If one or more provisions of these terms should prove to be null, voidable, unenforceable, or otherwise unenforceable in some other way, the remaining provisions of the terms remain in full force. In that case, the provision concerned will, as far as possible, be interpreted or replaced in a manner that corresponds to the purpose and tenor of the original provision. Yource is authorised to replace the null, voidable or unenforceable provisions with provisions that are not null, voidable, or

unenforceable, respectively, and that deviate as little as possible, having regard to the purpose and tenor of these terms, from the null, voided or unenforceable provision(s).

6. Yource reserves the right to make amendments and/or additions to these terms, except insofar as the law precludes this. The client will be notified of any significant amendments, insofar as they apply to the agreement entered into.

7. Insofar as Yource makes use of intermediaries, third parties, or cooperation partners in performing the agreement, these terms shall also apply for the benefit of those intermediaries, third parties and/or cooperation partners.

Article 3: Identity of Yource

Yource B.V.

Registered address: Overtoom 197-4, 1054HT Amsterdam

E-mail: info@vlucht-vertraagd.nl

Chamber of Commerce (KvK) number: 52683702

Yource provides (legal) services to help air passengers and travellers deal with the consequences of flight/travel disruptions. These services may change from time to time but include, in any case, the exercise of the rights of air passengers and travellers, including, but not limited to, claiming compensation, damages and refunds arising from delayed or cancelled flights and trips and/or other related issues. In doing so, Yource acts as the authorised agent of the claimant and/or client on the basis of a power of attorney.

Article 4: Agreements

1. All offers, in whatever form they are made, are without obligation and merely constitute an invitation to enter into an agreement, unless Yource states otherwise.

2. An agreement is only established if and insofar as the agreement has been confirmed by Yource to the client by e-mail or otherwise in writing, or when Yource has performed the agreement.

3. By entering into an agreement with Yource, the client declares that he is authorised to enter into this agreement for himself or to give the instruction on behalf of the (co-)claimant(s) designated by him. The client thus also warrants that

he is authorised to submit the claim to Yource on behalf of the claimant(s) designated by him.

4. The client warrants that he is authorised to provide data, give instructions and, where relevant, perform legal acts on behalf of the claimant(s) designated by him in connection with the handling of the claim.

5. Yource is entitled, without stating reasons, to refuse an application or claim, not to enter into an agreement, or to refuse a client and/or claimant. Yource will notify the client of this as soon as possible.

6. Yource reserves the right to withdraw part of, or the entire, claim, or to dissolve or annul the entire agreement, on the basis of new insights or where a circumstance arises that makes proper performance of the agreement impossible and/or renders the relationship with the client or claimant(s), in Yource's assessment, unworkable.

7. Yource reserves the right to perform any agreement entered into on a No cure, no pay basis entirely at its own discretion, whereby a positive result is in no case guaranteed. Yource will at all times perform the agreement to the best of its knowledge and ability, in accordance with the requirements of good professional practice. In addition, no rights can be derived from the information provided by Yource on or via its website.

8. If Yource agrees with the client or claimant on a fixed fee, or a fixed price, Yource is authorised to increase this fee and/or price at any time from three months after the conclusion of this agreement, where a price increase results from a statutory obligation.

9. If the client decides, after the statutory withdrawal period of 14 days, to withdraw the instruction or to dissolve the agreement after substantive work has already been carried out, or proceedings before the court have already been initiated by Yource or by one of the cooperation partners engaged by it, Yource is entitled to charge the client and/or claimant(s) the No cure, no pay fee, the file costs, as well as the (actual) costs already incurred. Where legal proceedings have been initiated by Yource, '(actual) costs incurred' includes, among other things but not limited to, court registry fees, writ-service costs, other bailiff's costs, extrajudicial collection costs, the authorised representative's fee according to the fee schedule (liquidatietarief), the follow-up fee and other costs incurred.

10. Yource will assess on a case-by-case basis how the agreement is to be concluded. Yource works on the basis of a power of attorney granted by the claimant, or on the basis of an assignment, whereby the claimant's claim is transferred to

Yource.

11. By entering into an agreement with Yource, the client authorises Yource to perform, (in the case of a power of attorney) in the name of the claimant(s) designated by him, all (collection) actions that Yource considers necessary and/or useful, which may include (but are not limited to): entering into an amicable settlement, signing a final discharge in respect of the claim, having legal proceedings initiated and/or engaging a debt collection agency, another legal advisory firm, lawyer and/or bailiff. In the case of an assignment to Yource, Yource acts in its own name.

12. If and insofar as Yource considers this necessary for the successful handling of a claim, Yource is authorised to transfer a claim to third parties and/or an intermediary, or to engage a third party/parties/intermediary for the handling thereof. If and insofar as Yource transfers a claim to third parties and/or an intermediary, or engages third parties and/or an intermediary for the handling thereof, Yource retains responsibility, as agreed, for performance of the agreement, except in cases where the claimant(s) has/have given his/her/their consent to the transfer or engagement prior thereto.

Article 5: Obligations of the client

1. The client shall provide, in good time, all data, information and documents needed for the assessment and handling of the claim. In good time means in advance, or during or immediately after submitting the claim. The data and/or information must be provided completely and truthfully. This also includes reporting any staff discount received on the relevant flight ticket. Where the airline, travel organiser, travel agent, insurer or credit card company has already paid out an amount or has announced that it will do so, this must also be stated when submitting the claim, or as soon as possible after receipt of the amount/this notice. The client and/or claimant(s) will at all times give his/her full cooperation in order to achieve a successful settlement of the claim.

2. The client is responsible for providing Yource with a working e-mail address. Yource cannot in any way be held responsible for any inaccuracy in this information. All communication takes place via the online file, by telephone, by post, via chat, via social media, or via the e-mail address of the client known to Yource.

 

3. The client is responsible for providing the correct IBAN and BIC to which the (potential) collection proceeds can be paid. Yource cannot in any way be held responsible for any inaccuracy in bank details.

4. Yource will immediately report to the police any knowing provision of incomplete or incorrect data/information, as well as any fraud whatsoever. In addition, the No cure, no pay fee, file costs and actual damage suffered will be charged to the client and/or claimant(s).

5. The client indemnifies Yource against all claims by third parties resulting from statements incorrectly made and/or data/information incorrectly provided by the client, and/or acts performed fraudulently.

6. The client and/or claimant(s) will not, without prior consultation with Yource, contact or maintain contact with the airline, insurer and/or credit card company regarding the claim submitted to Yource. Where the airline, insurer and/or credit card company contacts the client and/or claimant(s) regarding the claim submitted to Yource, this must be reported to Yource immediately, and we will together consider what steps should then be taken.

7. The client and/or claimant(s) will not have his/her claim handled by another party, such as a legal service provider, claims organisation, legal expenses insurer, travel agent, etc. If his/her claim is already being handled elsewhere, the client and/or claimant(s) will immediately terminate that handling there. Where Yource is compelled to discontinue the claim as a result of the foregoing situation, Article 4(9) of these terms applies accordingly.

Article 6: Rate

1. Yource works on a No cure, no pay basis, insofar as this has been offered by Yource for the relevant claim.

2. All amounts and/or prices of Yource are expressed in euros and include 21% turnover tax (VAT).

3. The No cure, no pay fee for a claim amounts to 31% of the full (claim) amount to which the client and/or claimant(s) is/are entitled, or of the amount paid out by the airline.

4. The full No cure, no pay fee is charged to the client where a (partial) payment for the benefit of the client and/or claimant(s) has been made directly to the client, claimant(s), a (legal expenses) insurer or any other third party.

5. For the administrative work involved in a claim, in addition to the No cure, no pay fee, €33 in file costs per claimant will be charged to the client and/or claimant.

6. As soon as Yource has accepted a claim, an agreement between Yource, the client and the claimant(s) has come into existence. From that moment on, Yource is entitled to charge the debtor statutory interest and the (actual) costs it has incurred, which may include (but are not limited to): (extra)judicial (collection) costs, court registry fees, writ-service costs, bailiff's costs, the authorised representative's fee, the follow-up fee and other costs incurred. In the event of payment by the debtor, these costs accrue entirely to Yource.

7. Where the client and/or claimant(s) decide(s), after the statutory withdrawal period of 14 days and in the event legal proceedings have been initiated, to withdraw the claim, thereby dissolving the agreement between Yource, the client and the claimant(s), Yource is entitled to charge the client and/or claimant(s) the costs just described (in addition to the No cure, no pay fee and the file costs).

8. All banking and/or transaction costs associated with international payments of amounts due to the client and/or claimant(s) will be passed on to the client and/or claimant(s).

9. All costs associated with cashing a cheque for amounts due to the client and/or claimant(s) will be passed on to the client and/or claimant(s).

Article 7: Payment and funds received

1. Yource is entitled to suspend or dissolve performance of the agreement and any related agreement(s) if the client and/or claimant(s) is/are in default of any payment or any obligation resting on it/them.

2. Payments by the debtor, made either to Yource or directly to the client and/or claimant(s), a (legal expenses) insurer or a third party, are considered collection proceeds. The following must first be paid from these proceeds: the No cure, no pay fee, the file costs – and, in the event of legal proceedings or a writ of summons having been issued: the (extra)judicial (collection) costs, statutory interest, court registry fees, writ-service costs, bailiff's costs, the authorised representative's fee, the follow-up fee and the other (actual) costs incurred. These funds accrue directly and entirely

to Yource.

3. If a payment is made directly to the client, claimant(s) or a third party, this must be reported to Yource immediately. Payment may be deemed to include, among other things, payment by cheque, a credit to a credit card, a bank transfer to an IBAN, receipt of (travel) vouchers and/or cash. Yource will then send the client and/or claimant(s) an invoice for the No cure, no pay fee, the file costs – and, in the event of legal proceedings or a writ of summons having been issued: the (extra)judicial (collection) costs, statutory interest, court registry fees, writ-service costs, bailiff's costs, the authorised representative's fee, the follow-up fee and the other (actual) costs incurred.

4. If the debtor offers the client and/or claimant(s), a (legal expenses) insurer or a third party compensation in kind, for example in the form of tickets or vouchers, the client and/or claimant(s) is free to accept this – in consultation with Yource – except where legal proceedings have already been initiated or a writ of summons has already been issued. The client and/or claimant(s) must notify Yource immediately after accepting this. In such a case, the client and/or claimant(s) is obliged to pay Yource the No cure, no pay fee and the file costs due.

5. Where Yource has already initiated legal proceedings in the name of the client and/or claimant(s) or has had a writ of summons issued, it is not possible for the client and/or claimant(s) to withdraw the claim free of charge, dissolve the agreement, or – without consultation with Yource – accept a settlement offer from the debtor. If the client and/or claimant(s), without express prior written consent, chooses to accept a (settlement) offer, dissolve the agreement or withdraw a claim, the client and/or claimant(s) owes Yource the fee stated in Article 6 of these terms. Article 4.9 of these terms applies accordingly.

6. If the client and/or claimant(s) is/are in default with any payment owed to Yource, Yource will charge the client and/or claimant(s) all costs associated with obtaining that payment.

7. The amounts due to the client and/or claimant will, insofar as traceable and subject to the agreed fees and costs due to Yource, in principle be paid out by Yource within 30 days of receipt of the client's and/or claimant(s)' bank details and payment by the debtor, to the IBAN account number known to Yource.

8. The No cure, no pay fee and the file costs are deducted by Yource

from the first (partial) payment(s) that Yource pays out.

9. If Yource has mistakenly paid the client too much, the client must repay the amount received in excess to Yource without delay. The amount overpaid by Yource must be regarded as an undue payment within the meaning of Article 6:203 of the Dutch Civil Code (BW).

10. The amount intended for the client and/or claimant(s) will be held in Yource's passenger funds account for one year. This year commences once the client has been informed, at the client's e-mail address known to Yource, of the amount collected on his and/or the claimant's(s') behalf. Upon expiry of this year, the right of the client and/or claimant(s) to obtain this amount lapses.

Article 8: File access and proceedings

1. Only the client has the right to access the file, which includes:

  •   Access to the data and documents provided by the client and/or claimant(s);
  •   Access to correspondence between the client and/or claimant(s) and Yource, as well as correspondence between Yource and the debtor, insofar as this relates solely to the claim submitted by him.

2. Yource determines the manner in which a file is handled on the merits and whether an amicable settlement or proceedings are appropriate.

3. Yource is entitled to conduct legal proceedings on the merits and at its own discretion, or to reach settlements. (Draft) court documents will not be provided in writing, in view of possible confidential (personal or business) information. Court documents may be inspected in person at Yource's office.

4. Yource is free to submit a request for enforcement to the competent national regulator. If this request is rejected, or the regulator refuses to cooperate in any way, Yource is free to initiate administrative (legal) proceedings, as well as to withdraw the relevant claim and discontinue further handling of it.

5. If Yource does not consider it opportune to initiate or continue legal proceedings due to new insights, new information, or where this is, in its reasonable judgement, not opportune, for example because of limited prospects of recovery, Yource is authorised to withdraw or terminate the claim, or to reach an amicable settlement for an amount lower than the amount to which the client and/or claimant(s) is/are entitled. Yource will not initiate legal proceedings if the (remaining) amount is less than €150. If it becomes apparent during the handling

of the claim that the remaining amount has become less than €150, Yource is

entitled to withdraw the claim.

Article 9: Personal data

1. In the context of performing the agreement, Yource processes the (personal) data provided by the client. Yource complies with the provisions of privacy legislation, including the General Data Protection Regulation (GDPR).

2. Yource will not disclose (personal) data to third parties without separate consent, except and insofar as this is necessary for the performance of the agreement. The foregoing means that the necessary personal data will also be shared with the companies affiliated with Yource and (cooperation) partners.

3. At the request of the client and/or claimant(s), Yource will delete or amend the personal data. On request, Yource will provide an overview of the data of the client and/or claimant(s) known to Yource.

4. Further information on the processing of personal data is set out in the enclosed privacy statement.

Article 10: Intellectual property

1. Yource reserves all rights and powers to which it is entitled under the Copyright Act and (other) laws and regulations in the field of intellectual property. Yource has the right to also use the knowledge acquired through the performance of an agreement for other purposes, if and insofar as no strictly confidential information of the client is thereby disclosed to third parties.

2. The client and/or claimant(s) is/are not permitted to use and/or process letters or (legal) documents drawn up by Yource without Yource's prior written consent.

Article 11: Liability and indemnification

1. If Yource should be liable in any way, such liability is limited to what is provided in this Article.

2. If and insofar as Yource is liable, that liability is limited to direct damage that is the direct result of an attributable failure by Yource to perform the Agreement.

3. Yource is not liable for any (potential) indirect damage suffered or yet to be suffered by the client, claimant(s) and/or a third party, unless mandatory law precludes this. Indirect damage includes, among other things but not limited to, consequential damage, lost income, non-material damage, business damage, loss of orders and loss of profit.

4. Yource's liability is limited to the amount to which the client or claimant(s) would be entitled in connection with the claim handled (the amount for which Yource has accepted the claim), subject to Yource's agreed fee.

5. The foregoing is without prejudice to any liability of Yource under mandatory statutory provisions.

6. Yource is not liable for damage resulting from incorrect, incomplete or belatedly provided information from the client or claimant(s).

7. The client and/or claimant(s) indemnifies Yource against any claims by third parties who suffer damage in connection with the performance of the agreement. If Yource should be held liable by third parties on that basis, the client and/or claimant(s) is/are obliged to assist Yource both out of court and in legal proceedings, and to promptly do everything that may be expected of the client and/or claimant(s) in that case. Should the client and/or claimant(s) fail to take adequate measures, Yource is entitled, without notice of default, to take such measures itself. All costs and any damage suffered by Yource, the intermediary/intermediaries and third parties resulting therefrom are entirely for the account and risk of the client and/or claimant(s).

8. Untimely performance of the agreement by Yource does not give the client and/or claimant(s) any right to compensation or any right to suspend any obligation towards Yource.

Article 12: Force majeure

1. Yource is not obliged to perform any obligation towards the client and/or claimant(s) if Yource is prevented from doing so as a result of a circumstance that is not attributable to its fault, and that is not for its account under the law, a legal act or generally accepted standards.

2. Force majeure is understood to mean, in addition to what is understood as such under law and case law, all external causes, foreseen or unforeseen, over which Yource cannot or could not exercise any actual influence, but as a result of which Yource is unable to fulfil its obligations towards the client and/or claimant(s). Yource also has the right to invoke force majeure if the circumstance prevents (further) performance of the agreement after Yource should have fulfilled its obligation.

3. Yource may suspend its obligations under the agreement for as long as the force majeure situation continues.

4. If, at the time the force majeure situation arises, Yource has already (partially) performed its obligations under the agreement or will be able to perform them, and independent value can be attributed to the part performed or yet to be performed, Yource is entitled to invoice separately for the part already performed or yet to be performed.

Article 13: Right of withdrawal

1. The client and/or claimant may withdraw from the agreement or the claim free of charge and without stating reasons within 14 days of submitting the claim.

2. To exercise the right of withdrawal, the withdrawal must be clearly communicated within the 14-day period (for example by e-mail, by post or via the online account).

3. The withdrawal notice can be sent to:

PO Box 3650

1001 AL Amsterdam or

E-mail: info@vlucht-vertraagd.nl

To notify the withdrawal, the model text below may be used (there is no obligation to use this exact text).

Model withdrawal form

I hereby withdraw the claim and terminate the agreement I entered into with Yource:

Yource claim number: 

Customer name:

Customer address: 

Date:

* End of model

4. After expiry of the withdrawal period, termination or withdrawal of the agreement or claim is governed by what is provided elsewhere in these terms in that regard.

Article 14: Complaints procedure

1. Do you have a complaint? We find that very unfortunate. Please let us know as soon as possible if you have a complaint, and describe your problem as clearly and completely as possible. That way we can help you best. You can send your complaint to info@vlucht-vertraagd.nl.

2. You will receive a response from us within 14 days at the latest. We will either help you immediately, or you will hear how much time we need to resolve it.

Article 15: Lapse

1. By way of derogation from the statutory limitation periods, the lapse period for all claims against Yource and the third parties involved by Yource in the performance of an agreement is one (1) year.

Article 16: Applicable law

1. All agreements entered into with Yource and these terms are governed exclusively by Dutch law.

2. Any disputes with Yource will be submitted exclusively to the competent Dutch court in Amsterdam, unless a mandatory statutory provision expressly designates another court as competent.

All Terms and Conditions